Given Eric has been going off on grocery stores, I’ve been thinking about my testy relationship with the cable company. If Charter was simply incompetent I wouldn’t mind much, but the customer service reps actually lie to me with some regularity. The best example was when I requested an episode be put on the VOD schedule as Showtime had it listed, I was told that they didn’t decide what Showtime put on and sent me to complain to a web site that was a ticket broker. I’ll assume the ticket broker was a mistake and not a lie, but it’s hard to spin the claim that they weren’t allowed to include a show, when the show was supposed to be included other than lying and making up an answer to get rid of the customer.
Last night I was informed that if a signal was sent to the wrong box it would fry the digital box. Of course, this is absurd as sending a packet of information doesn’t send enough power to the box to fry it (perhaps screw up the settings but they can remote reset).
Is it really easier for cable companies to just make up an answer than try and fix the problem? The only way this makes sense is if everyone has given up and just tolerates it–other than those that switched to a satellite dish. But how does Charter make money?
Oh, wait, they lost like $2 Billion. IT’s quite a comeback strategery they have too!